Xilinx’s Enterprise Service and Support (ESS) delivers enterprise-class support services, including service level agreements (SLAs) suitable for deployment in Fortune 1000 data centers as well as high-frequency trading, cloud service providers and HPC environments.
ESS provides flexible service levels for a broad range of customers, from small to multi-national corporations with mission-critical applications. Customers who need to comply with Sarbanes-Oxley or similar inter-national regulatory and legal requirements, that require 24x7 support, should choose the Premium level.
| Level Benefits | Basic | Standard | Premium |
|---|---|---|---|
| Bug fixes | Yes | Yes | Yes |
| Maintenance releases | Yes | Yes | Yes |
| Support Delivery | Email and Phone | Email and Phone | |
| Contractual SLAs | Yes | Yes | Yes |
| Response Time Coverage |
UK Business Hours 08:00 – 17:00 UK Time |
24x7 | |
| Consulting Services | Yes, additional charges applicable | Limited time included per agreement | |
Download Solarflare Enterprise Service and Support Product Brief
