Enterprise Service and Support (ESS)

Xilinx’s Enterprise Service and Support (ESS) delivers enterprise-class support services, including service level agreements (SLAs) suitable for deployment in Fortune 1000 data centers as well as high-frequency trading, cloud service providers and HPC environments.

ESS provides flexible service levels for a broad range of customers, from small to multi-national corporations with mission-critical applications. Customers who need to comply with Sarbanes-Oxley or similar inter-national regulatory and legal requirements, that require 24x7 support, should choose the Premium level.


Level Benefits Basic Standard Premium
Bug fixes Yes Yes Yes
Maintenance releases Yes Yes Yes
Support Delivery Email Email and Phone Email and Phone
Contractual SLAs Yes Yes Yes
Response Time Coverage UK Business Hours
08:00 – 17:00 UK Time
Consulting Services Yes, additional charges applicable Limited time included per agreement

Download Solarflare Enterprise Service and Support Product Brief